We take great care to ensure that all orders are processed and shipped promptly, catering to customers worldwide. Please carefully review our shipping policies to understand how we handle order processing and shipping.
Processing Time
Our dedicated team will process your order within 1-4 business days from the time it is placed. During this period, we meticulously prepare and package your items for shipment. If there are any delays or issues with your order, rest assured that we will promptly reach out to you to provide updates.
Shipping Time
Once your order is processed, we entrust it to our chosen shipping carrier for delivery. Shipping within the United States typically takes between 4-6 business days.
For international orders, please anticipate a shipping time of approximately 12-15 business days. Kindly note that these estimates are subject to variation due to factors beyond our control, such as customs delays.
Shipping Fees
We are pleased to offer a shipping fee of $6.00 for all orders within the United States. For international orders, a flat rate shipping fee of $10.00 applies. Please be aware that we reserve the right to modify our shipping fees at any time without prior notice.
Shipping Locations
We proudly ship our products to customers worldwide from our location in the United States. Please note that any customs fees or taxes imposed by your local government are the sole responsibility of the customer.
Business Days
Our business days are from Monday to Friday, excluding holidays. Orders placed on Saturdays and Sundays or holidays will be processed on the following business day.
Delivery Issues
Should you encounter any issues with the delivery of your order, please contact us at [email protected] immediately. We will work closely with our shipping carrier to resolve any problems and ensure swift and satisfactory delivery of your order.
Order Tracking
For your convenience, we provide order tracking information for all packages shipped from Hoctma. Once your order is shipped, you will receive an email containing your tracking number and instructions on how to track your package.
Lost or Damaged Packages
While we take great care in packaging and shipping our products, unfortunate incidents such as lost or damaged packages can occur during transit. If you receive a package that is visibly damaged, please contact us at [email protected] right away. We will collaborate with our shipping carrier to resolve the issue and arrange for a prompt replacement.
In the event that your package is lost in transit, please contact us at [email protected]. We will work diligently with our shipping carrier to locate your package and ensure that you receive your order without further delay.
Contact Us
If you have any questions or concerns regarding our shipping policies or need assistance with your order, our dedicated customer service team is here to help. Please don’t hesitate to reach out to us at [email protected].